［Buyippee Protection Terms］

Fee Structure

1. Buyippee understands our customers care about shopping online. They concern about potential lost during shipping and incorrect item delivered by the seller (such as colour or size). Buyippee provides extra security for your online purchases. Try our 2.5% Plus and 3% Super Care services now!
   
   The additional service fees are 2.5% (Plus) and 3% (Super Care) of the parcel's declared value, varying by the selected protection level. These fees included the delivery charge (minimum charge of 2.5% Plus and 3% Super Care service level: HK$50; Basic service level: HKD$20)
   
   

Important Notes

• Not an insurance product. No risk transfer or underwriting is involved.
• The Chinese version prevails in case of discrepancies.
• The resolution process may take 3–6 months, depending on individual cases.
• Buyippee reserves the final right of interpretation in any disputes.

Protections Overview

1. If declared value is lower than the actual purchase amount, compensation or return requests cannot be processed.
2. If declared value is higher, the additional service fee remains non-refundable.
3. Shipping-related compensations will be credited as Buyippee Point to the member’s account.
4. All protections take effect after the order is completed.
5. Exchange rates are calculated based on Buyippee’s daily rate.
6. No compensation will be provided for damaged items under the following circumstances:
   • Liquids, hazardous materials, prohibited items, or items not packed in cardboard/wooden boxes.
   • Fragile or improperly protected items (e.g., ceramics, glass, LCD screens, food, beverages, liquids, etc.).
7. The 2.5% Plus and 3% Super Care plans only apply to brand-new items.

Lost Item

1. If an item is lost before reaching our overseas office, customers must contact the seller directly to arrange reshipment.
2. If part of a shipment is lost, customers must contact the seller to resolve the issue.
3. For complete loss of a shipment, the Super Care service provides compensation for the item's value.
4. Compensation will be issued in bank transfer or cheque (excluding shipping and service fees).
5. The compensated amount will be based on the lower of either the declared value or the purchase receipt value.
6. Maximum compensation per lost item:
   
   • Standard: 50% of item value (Up to HKD$800)
   • Basic: 50% of item value (Up to HKD$10,000)
   • Plus: 80% of item value (Up to HKD$50,000)
   • Super Care: 100% of item value (Up to HKD$100,000)

Damaged/Lost Item Support Request

1. To submit a claim, please email the following documents to [email protected] with the subject line "[Order Number] + [Product Number]": (Notes: Incomplete submissions may delay the request process.)
   • Proof of purchase (invoice, bank statement showing item quantity and value)
   • Seller's shipping confirmation
   • Photo/Video of the affected items (3-4 clearly shown the affected items)
   • Communication records with the seller
   • Buyippee may request additional supporting documents if needed
2. Missing of any required documents or unverified information will be considered as a lack of evidences and claim will not be processed.
3. Please retain all original packaging and items until the investigation is complete.
4. We will respond within 14 business days after receiving complete documentation.
5. Requests must be submitted within 3 days of package receipt. Late submissions will not be accepted.
6. For unclaimed items at our overseas warehouse, requests must be made within 30 days of arrival. Claims for items not tracked within this period will not be processed.

Return Service Information

• Standard and Basic:
  1. Does not cover free return service.
  
  
• Plus and Super Care:
  1. Complimentary return shipping is available for items purchased from and returning to the following locations: United States, United Kingdom, Germany, Australia, Taiwan, and Japan. This service is contingent upon seller approval of the return request (applicable import duties and air freight surcharges are not included).
  2. Return items must be delivered to our Hong Kong office within 3 business days after receipt. As return policies vary by seller, we recommend verifying the seller's return window before purchase and allowing 2-3 weeks for the complete return process. (Note: Many sellers only offer a 7-day return period from delivery date, which may not provide sufficient processing time.)
  3. For eligible returns, Buyippee will credit the return shipping costs to your account in Buyippee Point (excluding Plus and Super Care service fees).
  4. Upon receiving complete return documentation from the member, we will facilitate the return shipment to eligible countries listed above. The process typically takes 7-14 business days (depending on flight availability and local customs clearance procedures).
  5. Members must submit return requests to our company within 3 days of receiving the item.
  6. To process your return, please email the following documents to [email protected] with the subject line: "[Order Number] + [Product Number]".
     (Notes: Incomplete submissions may delay the return process.)
     • Proof of purchase (invoice, bank statement showing item quantity and value)
     • Communication Records between buyer and seller.
     • Package Details: Total weight and dimensions after packaging.
     • Seller’s Contact Information, including: (Company/Recipient name, Full address, Phone number, Email address, Tax information "if applicable")
     • Buyippee may request additional supporting documents if needed.
  7. Before our customer service team can approve your return request, you must first confirm the return arrangements with the seller . The items must then be delivered to our Hong Kong office within 3 business days of approval, accompanied by this valid < Return Label > for processing.
  8. If the seller does not provide a return label, the customer is responsible for covering the local return shipping costs.
  9. Buyippee cannot be held responsible for any loss or damage that may occur during the return process.
  10. Returns cannot be processed for items containing batteries, liquids, food, or beverages.
  11. Please note the seller's specified return window and allow sufficient shipping time to avoid missing the free return period.
  12. Please ensure returned items comply with air transport safety regulations. Buyippee cannot be held responsible if returns cannot be completed due to shipping restrictions, rejections, or customs seizures.
  13. Buyippee only covers shipping costs from Hong Kong to our overseas offices. Additional costs for local delivery to sellers or subsequent refund processing by sellers are not our responsibility.
  14. For customers without Plus or Super Care membership who require return assistance, all shipping fees from Hong Kong to overseas destinations and handling charges will be the customer's responsibility.
  15. The return service under Plus and Super Care plans only covers air freight costs to our designated overseas offices. Additional expenses including local return shipping fees and import duties remain the customer's responsibility. Please note this service does not include product exchanges - any exchange requests require a new forwarding order to be placed.