Additional Services

Buyippee understands our customers concern while shopping online. They are concerned about potential lost of their items during shipping, damaged items, and incorrect item delivered by the seller (such as colour or size). Buyippee offers extra warranty protection for our customers to ease their mind while shopping online. Shop confidently, and purchase Buyippee's premium warranty service today!

Warranty Terms and Conditions:

  1. If your order is lost in transit, but have not been delivered to our oversea office, the buyer will need to directly contact the seller to arrange for a re-shipment of the order. Buyippee will not be responsible if the buyers order has not been delivered to our oversea office.
  2. The exchange rate is subject to Buyippee’s daily exchange rate.
  3. The buyer needs to provide Buyippee a purchase invoice to verify their order
  4. If the buyer needs to claim the warranty service, the buyer must contact us as soon as possible and provide relevant information for further evaluation and verification.
  5. Buyippee will only return damaged goods or if the seller delivered the incorrect item. However, if the buyer bought the wrong colour, size, or other reason, Buyippee's premium warranty protection is not applied.
  6. Buyippee is not responsible for the return of perishable and liquid items.
  7. In order to return an order back to the seller, the buyer must return their order back to the Buyippee Kwun Tong office within 5 working days after picking up the order. The reason is because some sellers will have different return policies. For example, some sellers will only have a 7 day return policy after delivery to Buyippee’s oversea warehouses. Therefore, it is highly suggested that the buyer should pick up their delivered order as soon as possible in order to have sufficient time for inspecting and confirming if the order is correct damaged. Buyippee also suggests buyers to check the sellers return policy before ordering.
  8. In order to return an order back to the seller, the buyer must return their order back to the Buyippee Kwun Tong office within 5 working days after picking up the order. The reason is because some sellers will have different return policies. For example, some sellers will only have a 7 day return policy after delivery to Buyippee’s oversea warehouses. Therefore, it is highly suggested that the buyer should pick up their delivered order as soon as possible in order to have sufficient time for inspecting and confirming if the order is correct damaged. Buyippee also suggests buyers to check the sellers return policy before ordering.
  9. Premium Warranty Service offers free return of shipping fee to our overseas offices only. Customer is required to pay for the domestic delivery fee, import tax and or other fee occurs. Buyippee return policy does not include, "exchange of orders." If the buyer wishes to exchange their order, they need to place a new order with the seller.
  10. No perishable or liquid items can be returned.
  11. If product damaged when transiting to Hong Kong, we would assist to raise claim to the courier company under premium warranty service. Please noted that the local shipping fee, international shipping fee and handling charge are not included under this warranty service.
  12. If the buyer did not purchase any warranty from Buyippee premium warranty service program, the buyer will be responsible to pay for their own shipping and handling if they require Buyippee to file a return.
  13. Premium Warranty Service is only available for new products. Fragile item is not included in this warranty.
  14. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
  15. Buyippee reserves the rights for final decision.