Additional Services


[Buyippee Warranty Services T&C]

Services Fee

  1. Buyippee understands our customers concern while shopping online. They are concerned about potential lost of their items during shipping, damaged items, and incorrect item delivered by the seller (such as colour or size). Buyippee offers extra warranty protection for our customers to ease their mind while shopping online. Shop confidently, and purchase Buyippee's 2.5% Plus and 3% Super Care service today!

    The premium fee are 2.5% Plus and 3% Super Care respectively of the declared value of parcel, depending on the coverage and will be collected together with the delivery fee (minimum charge of 2.5% Plus and 3% Super Care warranty: HK$50; Basic warranty charge: HKD$20)

    1. The claim process is up to 3 to 6 months and the time to process a claim varies depending on the case.
    2. Buyippee reserves the rights for final decision.

Compensation

  1. Buyippee may refuse a claim for compensation and return if the declared value of parcel is lower than the price stated on the proof of purchase
  2. If the declared value of parcel is higher than the price stated on the proof of purchase, the fee of premium fee collected will not be refunded
  3. The claims of shipping fee will be refunded into the corresponding member’s account in the form of Buyippee point credit.
  4. Any premium refund does not necessitate the refund of warranty fee.
  5. Any premium refund does not necessitate the refund of warranty fee.
  6. The exchange rate is subject to Buyippee daily exchange rate.
  7. No compensation will be made if any parcel is at the following condition:
    • With liquids, dangerous goods and prohibited items; parcels packed without an appropriately strong outer carton box, wooden box, and sealed packaging With fragile goods, goods with improper packaging, and goods that lack appropriate protection (e.g. ceramics, glass, LCDs, foods, drink, etc)
    • With intact packaging;
    • With distorted, demolished, or damaged outer packaging where there is no actual damage to the contents;
    • Parcels packed without an appropriately strong outer carton box, wooden box, and sealed packaging
  8. 2.5% Plus and 3% Super Care Service is only covered for new products.
  9. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail
  10. The claim process is up to 3 to 6 months and the time to process a claim varies depending on the case.
  11. Buyippee reserves the rights for final decision.

Lost Parcel Coverage:

  • If your order is lost in transit, but have not been delivered to our oversea office, the buyer will need to directly contact the seller to arrange for a re-shipment of the order. Buyippee will not be responsible if the buyers order has not been delivered
  • Any partial item of loss in the same package, the buyer needs to contact the seller directly to arrange for a re-shipment of the order.
  • In the case of the entire loss of a parcel, the compensation will be the whole value of the parcel 50-100%
  • The compensation of the value of the lost parcel will be paid in cash (Not including Buyippee premium fee)
  • The compensation of the relevant shipping fee will be refunded in Buyippee point credit
  • Compensation will be based on the parcel’s value or the invoice sales price, whichever is the lesser
  • The maximum compensation per lost parcel :
    • Basic warranty : HKD$10,000 (Parcel value 50%)
    • Plus warranty 2.5% : HKD$50,000 (Parcel value 80%)
    • Super Care warranty 3% : HKD$100,000 (Parcel value 100%)
  • The claim process is up to 3 to 6 months and the time to process a claim varies depending on the case.
  • Buyippee reserves the rights for final decision.

How to Claim?


Please send the below documents to [email protected] with "Order Number + Product Number\” in the email subject
  1. Proof of purchase, such as invoices or transaction records (including the the product’s content and value)
  2. Delivery notifications from the sellers
  3. Photographs of the packaging and contents of the parcel
  4. Contact details of the sellers
  5. Buyippee reserves the right to request members to provide more information as needed
    • For right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details
    • Please keep all the packaging and contents of the parcels until the investigation is completed
    • We will respond within 7 days after all the necessary documents are provided
    • Any claim of compensation will NOT be accepted 3 or more days after the receipt of the parcel
    • Any claim of compensation will NOT be accepted if the parcel has not been claimed for more than 30 days after its arrival at our overseas warehouse
    • Will be notified by email upon completion of the claim
    • The claim process is up to 3 to 6 months and the time to process a claim varies depending on the case.
    • Buyippee reserves the rights for final decision.

Free Return exclusive to Buyippee Plus and Super Care warranty service :

Basic Warranty : does not cover free return service
Plus and Super Care Warranty :
  • If the package damaged and the seller accepts refund for the return, Buyippee can provide free return shipping.
  • Plus and Super Care Warranty Service offers free return of shipping fee to our overseas offices only. Customer is required to pay for the domestic delivery fee, import tax and or other fee occurs. Buyippee return policy does not include, "exchange of orders." If the buyer wishes to exchange their order, they need to place a new order with the seller.
  • In order to return an order back to the seller, the buyer must return their order back to the Buyippee Kwun Tong office within 3 working days after picking up the order. The reason is because some sellers will have different return policies. For example, some sellers may only accept return within 7 days upon delivery to Buyippee’s oversea warehouses. Therefore, it is highly suggested that the buyers should pick up their order as soon as possible in order to have sufficient time for inspecting and returning if product damaged. Buyippee also suggests buyers to check the seller’s return policy before ordering.
  • 100% of the delivery fee of that returned parcel (excluding Plus and Super Care Warranty fee) will be refunded into the corresponding member’s account in the form of Buyippee point credits.
  • We only provide free return to US , UK ,DE , AU , TW and JP and the estimated delivery time around 5-14 working days
  • Member must make a return request within 3 working days after receiving the order
  • Please send the above documents to [email protected] with "Order Number + Product Number\” in the email subject

    1. Proof of purchase, such as invoices or transaction records (including the the product’s content and value)
    2. Contact details of the sellers
    3. Contact details of the seller ( Recipient’s name or company name, delivery address, phone number, email address, and tax information of the company
    4. Buyippee reserves the right to request members to provide more information as needed
  • Buyer needs to obtain a pre-paid return label from the seller directly. The pre-paid return label together with the return goods are required to send to Buyippee’s Kwun Tong office within 3 working days upon receipt of the order.
  • Plus and Super Care Warranty Service offers free return to our overseas offices only. Customer is required to pay for the domestic delivery fee, import tax and or other fee occurs. Buyippee’s return policy does not include, "exchange of orders." If the buyer would like to exchange their order, they need to place a new order with the seller.
  • Buyippee is not liable to any unsuccessful return which may be due to any parcels that cannot be sent out, returned, or retained by the Customs
  • Please note that Buyippee is not liable to any parcels damaged or being lost during the return process
  • Buyippee is not responsible for the return of perishable, liquid foods and drink items.
  • Some sellers may only accept return within 7 days upon delivery to Buyippee’s oversea warehouses. Therefore, it is highly suggested that the buyers should pick up their order as soon as possible in order to have sufficient time for inspecting and returning if product damaged. Buyippee also suggests buyers to check the seller’s return policy before ordering.
  • Fragile item is not included in this warranty.
  • If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
  • If customer would like to return package without purchasing the Plus and Super Care warranty service, customer is required to pay for the shipping fee and handling charge for returning.
  • Buyippee reserves the rights for final decision.
  • The claim process is up to 3 to 6 months and the time to process a claim varies depending on the case.
  • Buyippee reserves the rights for final decision.