FAQ

What is the difference between

Check this out:  https://www.buyippee.com/en/manual/understand_step

What is “Buy for You” service?

Many people in HK wish to buy their favourite products overseas. However, most foreign online sellers will only accept local credit cards for the payment settlement.  Also, some foreign online sellers will only ship locally, or they offer expensive shipping rates for international shipping. Our “Buy for You” service will fix these problems. We will help you to buy your desired products online, and then we will ship your item from our overseas warehouse back to our HK warehouse for collection.

Buy for You process:
1.Register as a member.

2.Fill in the order form→ Select "Buy for You" and "Country" → Fill in all the required information.

3. Pay the deposit once our purchasing specialist confirmed the order.

4. Upon receipt of the deposit, our purchasing specialist will purchase the goods.

5. When all the ordered goods arrive in Hong Kong, you can choose to pick up / delivery service.

6. Pick-up the order, how easy is that!

We can only guarantee the arrival time after the item has arrived at our overseas office. Buyippee is not responsible for delays caused by the seller (e.g. backorder, pre-order).

What is “Ship for You” service?

Once you have registered as a Buyippee member, you will receive a confirmation email for your registration as well as our overseas office addresses. You may now enjoy the freedom to shop around the world by utilizing our overseas office addresses for ordering your products.  After your ordered products arrived at our overseas office, we will arrange to ship it back to our HK warehouse for collection. 

Ship for You process:
1.Register as a Member to obtain our overseas offices address

2. When placing orders, fill in "Recipient name” according to the name that you registered at Buyippee, with member ID after your name.

3. Before the items arrived our overseas offices, go to Buyippee website to fill in the order information.

4. Wait for the goods to be delivered from overseas to Hong Kong.
5. When all items arrived in Hong Kong, you can choose to pick up or delivery service.

6. Pick-up the orders, how easy is that!

Please note: It is common for overseas stores to ship items separately from the same order. We would recommend filling in an additional of 2 to 3 alternate items when submitting their order (if you do not need a backup item at the end, you can contact our customer service staff to cancel it for you).

What is volumetric weight?

The volumetric weight of a shipment is a calculation that reflects the density of a package.  A less dense item occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment. The higher weight is used to calculate the shipment cost.

What are the prohibited items being shipped by air?

For the safety and security, TSA, IATA, the Federal Aviation Administration (FAA), and airlines have banned certain items being shipped by air. To help you plan ahead and avoid the potential for additional screening, please refer to the prohibited items list below before buying products online:

1. Prohibited items

2. Plants and animals

3. Food

4. Drug

5. Medical Materials

6. Liquid

7. Product in powdery / colloidal / lactescent form

8. Compressed gases

9. Flammable solids

10. Explosives, Arms and Ammunition

11. Radioactive materials

12. Products contain lithium-battery

13. All tobacco, electronic cigarette etc. that require a license to import

As many commodities does not include detailed information about its contents. Please check with us if you have any uncertainty about the products you are buying is eligible for exporting. You will compensate us for any penalties or fines incurred if any shipments or goods are found to be prohibited or controlled substances, hazardous or illegal.

Can I ship alcohol from overseas?

We only offer alcohol shipping service from Japan to Hong Kong. For details:https://www.buyippee.com/en/news/details/74

 

Size limit of ‘Actual Weight Discount’ for U.S., Japan orders

Actual Weight Discount size limit:

Items must not exceed 60cm on each side

Or

The total length, width and height of the package should not exceed 120cm. If it exceeds 120cm, it must be charged according to the volume. 

Details of the Actual Weight Discount: https://www.buyippee.com/en/news/details/24

Can the goods be measured or weighted in our overseas offices?

We do not provide such services. When the overseas office receives the goods, we will repack the package (in accordance with customer’s requirement) and update the order status. The packages would be sent to Hong Kong directly after finished the above process.

What is repackaging service?

As many of our customers would like to keep the original packing box from the seller for re-selling purpose; therefore, Buyippee would ship all the items back to Hong Kong with the original packaging from the seller. However, some customers may have a requirement not to send the original packaging to save the shipment cost. As a result, Buyippee will help repackage your purchased item to reduce the size of your shipment. In a general situation, we will contribute to remove the outer packing carton box. If there are more packing materials inside the package, we may not remove it. Please be aware of the below repackaging conditions:

1) For fragile items, including food, pet food, liquids, wine will be sent back to Hong Kong directly

2) If the box is full, we cannot repack it and it will be sent back to Hong Kong directly

3) Since packaging materials are limited, not every item can be placed in the exact size of packaging materials for repackaging purpose

4) If the goods are already packaged only in plastic bags, we will not repack them

5) Buyippee will not be responsible for any loss or damage to the goods after repackaging

6) Goods cannot be repacked if we did not receive an order with a shipment tracking number.

Repackaging service is to remove the extra shipping packaging, but not to pack items with different tracking number into the same box. Please see the following illustration (one tracking number will be considered as one package):

 

Can you repack the unknown goods?

No. Repack services are carried out in accordance with the order requirements filled in by the buyer. The definition of unknown goods is the goods had already arrived at our overseas offices, but we have not received order form customer. So, we do not get request of repackaging service when it arrives our overseas offices. Therefore, the unknown goods received by overseas offices, will not be repacked, and will be shipped to Hong Kong directly in the original packaging.

If a portion of a full order has already been delivered to Buyippee Kwun Tong Office, may I pick up the partial order first?

Yes, customers could go to our Kwun Tong office to pick-up part of the order first. Customers are required to pay 20 HKD Handling charge as well as 500 HKD deposit in cash each time. 

Note:

Customer could get the 500HKD deposit back when the entire order has been completed. The handling fee will not be refunded.

How do I cancel a Ship for You order or cancel an item in an order?

1. If the goods in the order have not arrive at our overseas/Hong Kong office (i.e. the order has not been successfully matched or the order status has not been updated), you can contact our customer service staff to assist you with the cancellation.

2. If the goods in the order have arrived at our overseas/Hong Kong office (i.e. the order has been successfully matched or the order status has been updated), the order cannot be changed or cancelled.

After filling out the order form, my order was not found in ‘My Orders’?

If you do not find a new order in My Order, that means you have not successfully submitted your order. You can go to " Order Now" to select countries and services, and retrieve your draft under the "Submit your drafts" button (if you do not find a draft in the draft field, you have not successfully submitted your draft).

When you fill out an order, press "Submit your drafts" and at the bottom of the same page, you can find the drafts that you have saved. You can select the items that you want to combine into one order and press "Submit", then you can see your order number in "My Orders" after you submitted your order.

After sending out the shipping order, I find that the store sends one order with several parcels?

Some overseas stores will send their items separately because different items are located in different warehouse locations, and even if it’s a single order, it might be sent in more than two packages.


1) If there are no item in the order that already arrived at our overseas office, we can help you to cancel the order first, then you can integrate the items into one order and submit.

2) If the item(s) in the order has arrived at the local office or has arrived in Hong Kong, no additional items can be added, please fill in a new shipping order directly.

Please note:It is common for overseas stores to ship items separately from the same order. We generally recommend customers to fill in an additional 2 to 3 backup items when submitting their order (if you do not need a backup item at the end, you can contact our customer service staff to cancel it for you).

Why is there a storage fee?

Buyippee provides free storage for 14 working days. This free of charge storage is applied after Buyippee sends a shipment collection confirmation to the buyer. The Buyer will need to collect their order within this time frame to avoid paying 20 HKD/day afterwards.

Solution:

Buyippee has a few locations and delivery service for the buyer. As long as the buyer picks up their order within 14 working days period, or they request for delivery, the buyer can avoid the extra storage fee.

If an order or unknown item fails to be registered by buyer within the period stated in the ‘Overdue’ e-mail, Buyippee will handle the goods without notice.

How to avoid additional charge for consolidating orders?

Some of the buyers want to combine orders from different sellers in order to save shipping charge. However, different sellers might have different shipping time, buyers therefore do not want to fill out the order form too early. Every day we need to find the buyer who did not fill out the order form before the goods arrives our overseas/HK offices, hoping that they can fill back the order form as soon as possible, but this will affect our efficiency, as well as the quality of our service. In order to encourage buyers to fill out the order as soon as possible, if the item has arrived at the Hong Kong office, and the buyer has not completed the order form, each item will be charged HK$20/day until the buyer submit the order form.

Solution:
If you want to combine orders from different sellers before placing order, there is actually a solution! 
When filling out a shipping order, items that do not have a tracking number can also be placed with the order, just select ‘Without a tracking number’and submit it with other shipped items.

After the seller shipped the item, buyer could fill-in the shipment details on ‘my orders’ page. (Please contact our customer service staff if you entered the wrong tracking number)

You can also notify us via Facebook inbox / e-mail / whatsapp to update your tracking number.

Please note:

 1) It is very common for overseas stores to ship items separately from the same order, and we generally recommend buyers to fill in an additional 2 to 3alternate items when submitting an order (if you do not need a spare item in the end, contact our customer service staff to help you cancel the backup item).

2) Please provide us the tracking number as soon as possible, if the item is sent to our overseas office before filling out the order or updating the tracking number, or the goods have been on their way back to Hong Kong or have arrived at our Hong Kong office, even if the buyer selected  repackaging service, the goods cannot be repackaged.

Item(s) are missing from the package after received the order?

Buy for you:
1.Please keep all items in package, including the packaging materials
2.Take a picture of all the items
3. Send it to our customer service (whatsapp 95428180 / email   [email protected]).

Ship for you:
For ship for you orders, we will only check the tracking number on the item. We will not assist in counting the quantity of goods in the package or checking the contents, etc. If the buyer finds that the item is missing when receiving the order, please take a look at the following methods:

1. Please check the shipment notice on the website or in the e-mail of your purchase, check if the tracking number of the missing item is the same as the tracking number you typed in buyippee’s order. It is common for overseas stores to ship items separately from the same order because different items may locate in different warehouse locations, even if you are checking out of the same order, it is possible that they send 2 or more packages separately.

2. If the tracking number provided by the seller is the same as the tracking number you typed in Buyippee’s order form, but an item is missing from that shipment tracking number, please contact your seller. It could be the seller's negligence causing the missing item, or it could be because the item was out of stock and a refund has been arranged.

3. If you typed two tracking numbers when you fill out your order, but you only receive one item, please contact our Customer Service Staff (Whatsapp 95428180 / email [email protected])and submit the following information:

1.Please keep all items in package, including the packaging materials.
2. Take a picture of all the items.

3. Take a screenshot of shipping notice from seller.
4.Send it to our customer service (whatsapp 95428180 / email   [email protected]).

Is there any size limit for the parcel?

Any of the above items with the sum of length, width, and height over 160 mm, please contact our customer service for a price quotation.

Overdue goods

If the goods have not been picked up within 90 days after arriving our Hong Kong office, Buyippee will handle the goods without any notice.